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MQM Bet: Our Privacy Policy

This Privacy Policy outlines how MQM Bet collects, uses, stores, and protects your personal information when you use our website or mobile app. Please note that only individuals aged 18 and older can use our platform. We do not knowingly target or engage with minors.

Who We Are

MQM Bet is the premier destination for online gaming and betting. You can enjoy real-money games such as Rummy, Teen Patti, Live Casino, Sports Betting, and Slots. The service is operated by MQM Digital Entertainment Private Limited, located at Unit No. 502, 5th Floor, Tech Park Tower, Sector 29, Gurugram, Haryana, India – 122001. For questions regarding privacy, please refer to the Contact and Complaint Handling section below.

What This Policy Covers

This Privacy Policy applies to all information collected from our website, mobile app (Android/iOS), and any web views or hosted content that form part of our services.

What We Gather

We collect information in accordance with the Digital Personal Data Protection (DPDP) Act, 2023:

  • User-provided information: Includes your name, email address, mobile number, date of birth, password, bank/PAN information, and KYC documents (e.g., Aadhaar) for verification purposes.
  • Technical and device information: Includes your IP address, device ID, OS version, browser type, approximate location, and usage logs.
  • Transactions and gameplay: Involves your history of deposits and withdrawals, betting patterns, game sessions, and bonus redemptions.
  • Communications: Covers chat logs, support tickets, and emails.
  • Cookies, SDKs, and tracking: Utilizes analytics cookies, ad SDKs (like Meta and Google), and push notification services (with your permission).

How We Use Your Data

We use your data for the following purposes:

  • To create, verify, and manage your account.
  • To securely process deposits and withdrawals.
  • To provide personalized games, offers, and features.
  • To prevent fraud, ensure platform security, and comply with regulations.
  • To improve our app using analytics.

Under the DPDP Act, our legal basis for processing your data includes:

  • Your consent for account creation and marketing communications (which you can withdraw at any time).
  • Legitimate interests, such as fraud detection and service provision.
  • Compliance with international best practices like GDPR (data minimization, user rights) and CCPA/CPRA (opt-out rights).

Cookies and SDKs

We use cookies to keep you logged in, gather data to enhance gameplay, and display relevant ads (with your consent). You can adjust your preferences in your browser or device settings. Our app requests permissions (like notifications and location) only when necessary for functionality.

Sharing and Releasing Information

We will never sell your information. We may share it with trusted third parties for:

  • Payment processing (via UPI, Paytm, Google Pay, or PhonePe).
  • Cloud hosting and analytics, such as Google Analytics and AWS.
  • Services that ensure fair gameplay and fraud prevention.
  • Customer communication platforms.

All partners are required to adhere to strict data handling protocols.

Keeping Data

  • Account and gameplay data: Retained while your account is active and for a designated period (up to 7 years).
  • Payment records: Kept for the duration required by tax and financial laws (8 years).
  • Support logs: Maintained as long as necessary for service improvement.

Data will be deleted upon user request or when no longer required by law.

Steps to Stay Safe

We implement industry-standard protections, including:

  • End-to-end encryption for payments and personal information.
  • Role-based access controls and continuous monitoring.
  • Multi-factor authentication (MFA) for sensitive actions.

While no system is completely secure, we strive to protect your information to the best of our ability.

Sending Data Between Countries

If your data is processed outside of India, we ensure:

  • Contractual protections, such as Standard Contractual Clauses.
  • Compliance with GDPR/CPRA standards for data adequacy.

Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Limit or object to data processing.
  • Request data portability when feasible.
  • Withdraw your consent for marketing at any time.

To exercise these rights, please contact our Privacy Team (see Section 16).

Age Limits and Kids

MQM Bet is strictly for individuals aged 18 and older. We do not knowingly collect information from anyone under 18. Any such information will be promptly deleted.

Automated Decision Making and Profiling

We use automated systems to:

  • Detect fraud and maintain account security.
  • Provide personalized game suggestions and bonuses.

You may request a human review of any automated decision that significantly affects you.

Changes to This Policy

We will notify you of significant changes through in-app alerts or email. Each new policy will have an effective date. Continued use of our services signifies your acceptance of the updated policy.

Contact and Handling of Complaints

For questions regarding privacy, to request data, or to file a complaint, please reach out to:

  • Email: privacy@mqmbet.com
  • Grievance Officer: Mr. Arjun Mehta
  • Email: privacy@mqmbet.com
  • Phone: +91-98765-43210
  • Address: Unit No. 502, 5th Floor, Tech Park Tower, Sector 29, Gurugram, Haryana, India – 122001

By law, we are required to respond to all requests within 30 days.

Your data deserves nothing less than MQM Bet’s commitment to your privacy, security, and trust.